Refund & cancellation policy

Free trial

Every plan starts with a free trial and no payment is taken during it. If you do not subscribe when it ends, nothing is charged and the account simply becomes read-only.

Cancelling a subscription

You can turn off auto-renewal at any time from Plan & billing in the application. The plan stays active until the end of the paid year and is not renewed after that. Your data remains exportable for 90 days after expiry.

Refunds

• Within 7 days of first payment: full refund on request, no questions asked, if the account has not issued more than 50 invoices.
• After 7 days: subscription fees are not refunded for the remainder of the term, since the service has been provided.
• Duplicate or mistaken charges: refunded in full once verified.
• Service failure: if we cannot provide the service for a sustained period through our own fault, we refund pro-rata for the affected time.

Refunds are made to the original payment method through Razorpay and typically reach you within 5–7 working days.

Changing plans

Upgrading mid-term charges only the difference after crediting the unused portion of your current plan. Downgrading converts the credit into extra days on the new plan; it is not paid out.

How to request a refund

Write to support@pharmabells.com from your account email with the invoice number. We reply within two working days.